Safeguarding

Last updated: 10 May 2026.

If a child is in immediate danger, call 999 (UK emergency services) or your local emergency number. To report a child-safety concern about activity on this site, email info@mindfulgaminguk.org with "Safeguarding" in the subject line.

Our commitments

Children mode is guardian-controlled. The product is not marketed to children.
The kids tutor and story pipeline blocks adult pastoral counselling posture, frightening or graphic imagery, and licensed lyric or text leakage.
Voice recordings of children are not stored.
Group conversations are subject to a moderation deny-list. Block phrases (abuse, self-harm, suicide) are rejected at ingest. Hold phrases route to a moderator queue and are not broadcast to the group until reviewed.
Messages flagged for moderation are reviewed by trained staff under the charity's safeguarding policy.

What guardians control

Whether children mode is enabled.
Which child profiles exist and what age band each is set to.
Which stories are available.
When to remove a child profile (deletion is honoured immediately and removes associated content).

Vulnerable adults and recovery support

We acknowledge that some users come to the platform from gaming-disorder recovery contexts, mental-health pressure, or bereavement. The AI tutor is a study tool, not a counsellor or clinician. If a question signals risk to life or safety, the product should encourage the user to contact emergency services or an appropriate UK helpline. Assisted-access requests via the charity are handled discreetly.

Reporting a concern

If you have seen content or behaviour on Bible Studio AI that you believe puts a child or vulnerable adult at risk, please contact us as soon as possible:

Email: info@mindfulgaminguk.org with subject "Safeguarding".
If the concern relates to immediate danger, contact UK emergency services on 999 first, then us.
For non-emergency concerns about a child you do not know personally, you can also contact the NSPCC (UK) helpline on 0808 800 5000 or via nspcc.org.uk.

What happens after a report

The report is logged and acknowledged within 2 working days.
The relevant content is reviewed; severe content is removed immediately and accounts are suspended pending investigation.
Where required by law or by the charity's safeguarding policy, the matter is escalated to the relevant authority.
Reporters are kept informed of next steps where it is appropriate to do so.

Designated contact

The Mindful Gaming UK trustee responsible for safeguarding can be reached via the same address with subject "Safeguarding — trustee".